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Retail & E-commerce Agents

Product Recommendation Agent

Medium Complexity

Responsibilities

  • ● Recommend products based on customer inquiries
  • ● Provide detailed product comparisons
  • ● Check inventory availability
  • ● Purchase history, Product catalogue & Inventory information to be present in SF
  • ● Product purchase guide available per product type to be used as the product recommendation algorithm

Consumer Support & Order Management Agent

Low Complexity

Responsibilities

  • ● Verify customer identification, based on order # and/or account #
  • ● Process order modifications, cancellations, and returns
  • ● Track shipments and provide delivery updates
  • ● Order management to be happening on SF
  • ● Shipment tracking info to be available to the agent via API/SF

Technical Support Agent

Low Complexity

Responsibilities

  • ● Troubleshoots product issues and log warranty claims
  • ● Knowledge base for issue resolution to be present