Privacy Policy

This privacy notice for Ontic Pte Ltd, d/b/a RealFast ("we," "us," or "our"), describes how and why we might collect, store, use, disclose and/or process your personal information when you use our services ("Services"), such as when you:

• Visit our website at https://www.realfast.ai/, or any website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

By using these Services, you signify your acceptance of this privacy notice. If you do not agree to this privacy notice, please do not use the Services. Your continued use of the Services will be deemed your acceptance of any changes which may happen from time to time.

Questions or concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at security@realfast.ai

Summary of key points

What personal information do we process?

When you visit, access, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties?

We do not receive any personal information about our users from third parties except Customer initiated third party information receipt like when customer initiates "Login With Google" and such operations.

How do we process your information?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law.

In what situations and with which parties do we share personal information?

We share your information with our partners, service providers, contractors, agents, and third-party vendors as they need it to fulfill services or complete tasks, or for other requests you make of us either personally or via purposes for which you are using our product. We may also share your information to comply with law or for other legitimate business interests which we will notify you about.

What are your rights?

Irrespective of your location and the applicable privacy laws - you can request to ask details about your personal information we have accessed, processed, processors involved or put in a request for the data deletion.

How do you exercise your rights?

The easiest way to exercise your rights is by contacting us at security@realfast.ai. We will consider and act upon any request in accordance with applicable data protection laws.

Table of contents

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. How do we use cookies and other tracking technologies?
5. How long do we keep your information?
6. Do we collect information from minors?
7. What are your privacy rights?
8. Controls for do-not-track features
9. Do United States residents have specific privacy rights?
10. Do we comply with Singapore personal data protection act?
11. Do we make updates to this notice?
12. How can you contact us about this notice?
13. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you visit, access, use, or navigate our services, express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

If you do not consent to this Privacy Policy for any reason, please do not use the Services or share your information with us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• First and last name
• Email addresses
• Contact preferences
• Contact or authentication data
• Billing addresses / details

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain and better the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies, log files, web beacons, device identifiers, advertising identifiers and similar technologies.

The information we collect includes:

• Log and Usage Data: Log and usage data related to the services is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps" or "stack trace"), and hardware settings).
• Device Data: We may collect device data such as information about your computer, phone, tablet, or other device you use to access the services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Source Code Data: We have access to your source code which we interpret, analyze and auto-commit the suggestions in line with business objectives as defined in our respective MSAs, using custom or standard GenAI models.
• Location Data: We may collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, your product usage experience may be impaired.
• Payment Processing: We may use direct bank transfer and digital invoices. We may also use Platforms like Stripe for Payment Processing, analytics and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
• Authentication: Additionally, you may provide personal information to us to facilitate your access to and interaction with a third-party provider, such as OAuth to verify your identity and access the services like your source code. If you direct us to provide personal information to such Providers, any usage of that information will be subject to the agreement(s) in place between you and such Provider.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other business purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. See Authentication under Section 1 above.
• To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To enable user-to-user communications: We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To protect our services: We may process your information as part of our efforts to keep our services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our services, products, and your experience: We may process your information when we believe it is necessary to identify usage trends, and to evaluate and improve our services, products, and your experience.
• To identify usage trends: We may process information about how you use our services to better understand how they are being used so we can improve them.
• To comply with our legal obligations: We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following third parties. We do not sell your personal information to third parties.

Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, employees, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to provide the Services. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:

• Cloud Computing Services: Amazon Web Services
• Data Analytics Services: Metabase, New Relic, CloudWatch
• Payment Processors: Stripe
• Authentication and Authorization: OAuth
• Sales & Marketing Tools: SendGrid
• Website Hosting Service Providers
• Data Processors: Aekot
• Communication & Collaboration Tools: Twilio, Slack
• Generative AI tools: OpenAI, Portkey, Anthropic Claude, Gemini, Salesforce
• Hosted Version Controls: Github, Gitlab, Bitbucket

We also may need to share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

For complete details on all sections of this privacy policy, please contact us at security@realfast.ai.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at security@realfast.ai or by post to:

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email security@realfast.ai.