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Service Cloud Starter Pack
Three Tiers to Transform Your Customer Service
Enable • Elevate • Transform
Get Started • Scale Up • Go All In
Limited Time Offer
Salesforce Q1 & Q2 offer:
Is your Knowledge ready • Data completeness • Data Quality • Data Duplication • Actionable next steps
Core Features Included:
-
Case Management & Tracking - Web-to-Case Forms
- Email-to-Case Routing
- Contact & Account Management
- Case Assignment & Escalation Rules
- Email Integration (Outlook/Gmail)
- Mobile App Access
- Custom Dashboards (3)
- Standard Reports (5)
- Train the Trainer (4 hours)
- Data Migration
Everything in Enable, plus:
- Service Console Configuration
- Knowledge Base Setup
- Omni-Channel Routing
- Entitlements & Milestones
- Live Agent Chat (1 deployment)
- Quick Text & Macros
- Case Merge & Split
- Flow Automations (5 Flows)
- Train the Trainer (8 hours)
Everything in Elevate, plus:
- Multiple Service Processes
- Service Contracts & SLAs
- Skills-Based Routing
- Case Swarming Setup
- Advanced Entitlement Processes
- Approval Workflows (3)
- Advanced Automation (10 processes)
- Scheduled Reports & Dashboards
- Customer Satisfaction Surveys
- Train the Trainer (12 hours)
Service Cloud Voice
Telephony integration with AI transcription
Requires: Service Cloud Voice License
- • Amazon Connect integration
- • Real-time call transcription
- • AI-powered call summaries
- • Screen pop with context
- • Call recording & monitoring
Agentforce for Service
AI-powered agent assistance
Requires: Agentforce License
- • AI case classification
- • Einstein article recommendations
- • Reply Recommendations
- • Automated case summarization
Agentforce Customer Agent
24/7 AI customer support agent
Requires: Agentforce License
- • Intelligent self-service resolution
- • Website deployment
- • Seamless agent handoff
- • Knowledge base setup
Customer Community Portal
Self-service customer portal
Requires: Customer Community License
- • Branded self-service portal
- • Case submission & tracking
- • Knowledge base access
- • Community forum (1)
- • Customer dashboard
Einstein Bots
AI-powered chatbot automation
Requires: Einstein Bots License
- • Menu based chatbot
- • Multi-channel deployment
- • Intent recognition & routing
- • Automated case creation
- • Bot analytics & optimization
Messaging Channels
Additional digital channels
Requires: Digital Engagement License
- • SMS/Text support
- • WhatsApp integration
- • Facebook Messenger
- • Persistent conversations
- • Unified agent experience
Data Migration
Standard data migration included with any package
- • Up to 10,000 Accounts
- • Up to 10,000 Contacts
- • Up to 1,000 Cases
- • Standard format provided by Realfast
- • No data cleansing or deduplication
Contact Realfast for additional data migration needs
Integrations
Custom integrations with external systems
- • ERP system integration
- • Third-party application connectors
- • Custom API development
- • Data synchronization
- • Workflow automation across systems
Contact Realfast for scoping and pricing
Slack Integration
Connect Salesforce with Slack for team collaboration
No additional license required
- • Salesforce for Slack app setup
- • Record alerts & notifications
- • Deal room automation
- • Search & share records
- • Custom Slack workflows
Choose ENABLE if...
For 10 users or less
- →New to Salesforce Service Cloud
- →Primarily email-based support
- →Need basic case tracking
- →Small support team
- →Budget-conscious start
- →Want quick time-to-value
Choose ELEVATE if...
For 25 users or less
- →Multiple support channels needed
- →SLA commitments to customers
- →Knowledge base required
- →Growing support operations
- →Need live chat capability
- →Want omni-channel routing
Choose TRANSFORM if...
For 50 users or less
- →Enterprise support operations
- →Complex service processes
- →Multiple products/service lines
- →Advanced automation needs
- →Case swarming required
- →Skills-based routing needed
Discovery & Design
- •Requirements workshop
- •Process documentation
- •Solution architecture
- •Data mapping
Configuration
- •Object & field setup
- •Page layouts
- •Automation & workflows
- •Security configuration
Training & Support
- •Admin training
- •Train the Trainer
- •Documentation
- •1-week go-live support
- •2-week post-launch support
Service Cloud Managed Services
starting from
Continuous support and enhancement services to maximize your Service Cloud investment
What's Included:
- 24/7 AI Agent Support - Instant answers and guidance
- Monthly Enhancements (3 small, 2 medium, or 1 large)
- Proactive System Monitoring - System health and performance
- Release Management - Salesforce update readiness
- User Support & Help Desk - Issue resolution
- Continuous Improvement - Ongoing optimization
Ready to Transform Your Customer Service?
Contact us to discuss your Service Cloud implementation and find the right tier for your organization.
Service Cloud Starter Pack | Tiered Offering
All tiers require base Service Cloud license.
New Salesforce implementations must be paired with core Service Cloud setup.
Add-ons marked in red require additional Salesforce licenses. Contact Salesforce for license pricing.
Implementation timeline depends on customer readiness and data quality.
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